Product Version: Astaro Security Gateway V5 and later Task: A factory reset can be useful in case of a problem with the machine or when the webadmin can not be reached via the network due to any misconfiguration. This document describes the way to do a factory-reset when there is only a root-login via console or SSH possible. With ASG appliances a factory reset can be done by either the front panel buttons or using the same options as software with ssh or console.

1. Serial Console Server

The Astaro Security Gateway 220 is an appliance that can be licensed and configured for a variety of network security functions, including firewall, VPN gateway, and intrusion prevention. Sophos Home support is available to customers using both the Free and Premium products. Fortnite season 6 wallpaper mac fortnite season 6. Sophos Home Free customers only have access to.

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You can speak to our technical support engineers via chat in two ways: Through your Sophos Home dashboard • Click Support on the lower right hand corner of the page. • Type any keyword of your concern. • Click Live chat.

• Click on Submit a request. Related information • •.

Serial Console Server

Note: • There is no phone support yet for Sophos Home. • Before you can contact support via chat and webform, you will first need to sign in to your. Search a solution (Free and Premium) On the page, you can type the exact error messages or keywords of your issue on the Search field.

Sophos Home support is available to customers using both the Free and Premium products. Sophos Home Free customers only have access to knowledge base articles on the page. Sophos Home Premium customers have access to dedicated support personnel via chat and webform after logging into the Sophos Home dashboard.

Live chat support (for Premium only) Live chat support is available Mondays to Fridays, 8AM to 8PM Eastern US Time. You can speak to our technical support engineers via chat in two ways: Through your Sophos Home dashboard • Click Support on the lower right hand corner of the page. • Type any keyword of your concern. • Click Live chat.

• Click on Support at the bottom right hand of the page. Webform or email support (for Premium only) You can send us your questions and concerns via email through the Submit a request option on top of the Sophos Home Support page. • Click on Support on top of your dashboard. This directs you to the Sophos Home Support page. • Click on Submit a request. Related information • •.

Sophos Home support is available to customers using both the Free and Premium products. Sophos Home Free customers only have access to knowledge base articles on the page. Sophos Home Premium customers have access to dedicated support personnel via chat and webform after logging into the Sophos Home dashboard. Note: • There is no phone support yet for Sophos Home. • Before you can contact support via chat and webform, you will first need to sign in to your. Search a solution (Free and Premium) On the page, you can type the exact error messages or keywords of your issue on the Search field. Live chat support (for Premium only) Live chat support is available Mondays to Fridays, 8AM to 8PM Eastern US Time.

Through your Sophos Home Support page • Click on Support on top of your dashboard. This directs you to the Sophos Home Support page. • Click on Support at the bottom right hand of the page. Webform or email support (for Premium only) You can send us your questions and concerns via email through the Submit a request option on top of the Sophos Home Support page. • Click on Support on top of your dashboard. This directs you to the Sophos Home Support page.

Steps: The short facts about a factory reset are: * sets back all configs, license, accounts, passwords, certificatess to their original state * deletes logs, proxie caches, accounting and reporting data and uninstalled up2dates * the software version is maintained, that means all applied up2dates and pattern updates are kept * the machine is not neccessarily in the same state like after the original installation Regard especially the last point which means that in case of any hand made changes on the console the factory reset will not necessarily fix the installation again. Access to SSH or console with root passwords: In case of a problem a factory reset can be done by the console as root with the following command: /etc/init.d/ factoryreset reset No Access to SSH or root passwords are lost: Connect a keyboard and monitor to the system. Power restart the unit and wait for the boot: prompt to appear Enter: boot: default factoryreset After that you can log in via the Webadmin on, set your passwords right and license again and start all over, or insert a working backup.